Different Levels of Accreditation

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Different Levels of Accreditation

The information on our ‘Types of Advice Delivered’ page will help you determine what type of advice service you provide and which is the most appropriate AQS accreditation route for your organisation.

There are different accreditation routes and any one route is no less of an achievement than another, it simply reflects the type of information and advice service you deliver and best fits your service. You should consider the following when deciding which accreditation route is most appropriate for your organisation: 

Accreditation Routes 

  • Information and Advice services can apply for the Advice Quality Standard – Advice only
  • Advice with Casework services can apply for the Advice Quality Standard – Advice with Casework
  • Telephone Advice Services can apply for Advice with Telephone Services
  • Telephone Advice Services can apply for Advice with Casework and Telephone Services  

Important Points to Consider when making your Application

Please note that even if your advice service offers a casework service it’s not mandatory to apply for Advice with Casework you may wish to apply for Advice only – this is your organisations choice. 

Recognising Excellence understand that your funding requirements and different partnership projects change from time to time and these changes will reflect your choice of AQS accreditation route. For example, your organisation may achieve casework at your first assessment and may choose not to apply for casework at the 2 year monitoring review and/or change the casework category applied for. 

AQS Casework Categories 

Subject based Client based
Consumer/General Contract Asylum Seekers and Refugees
Debt Disability
Employment Older People
Health and Community Care Discrimination and Harassment
Housing Students
Immigration/Nationality Women
Welfare Benefits Young People


Detailed definitions of the individual casework categories are provided in the Case 1 forms which are available on the Application Documentation page