The MaPS quality programme comprises the following strands, which are all based upon the DAPA Scheme requirements:

Assessment cycles are tailored to the individual strands and range from quarterly activities to annual. For all strands, client case files are considered as part of the assessment, and for both Technical and Triggered Site visits, the assessment process will extend to observing client appointments.

For each client file assessed, a comprehensive written report will be prepared highlighting performance against the Scheme criteria. Each file will result in an assessment score benchmarked against the MaPS KPI requirements. Performance trends and high level themes will be identified as appropriate to inform continuous improvement.

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