Amanda Jordan
Contract Manager | MaPS DAPA
Based: St Neots Office
Experience: With over 23 years of experience in managing and delivering quality accreditation services for a range of awarding bodies, Amanda has extensive experience in both the legal and not for profit advice sectors and is passionate about client’s accessing high quality legal advice.
Expertise: Key areas of expertise include Contract mobilisation, implementation and ongoing management, quality assurance activities with a large pool of Assessor resources (employed and self-employed) and relationship management with clients and key stakeholders in the legal and not for profit advice sectors.
Contact: Amanda.jordan@recognisingexcellence.co.uk or 07584 355486
Philip Monk
Operations Manager | MaPS DAPA
Based: Home Office
Experience: In April 2018, Philip joined Recognising Excellence in the role of Operations Manager, leading on the day-to-day activities of the Scheme and working closely with the Lead Organisations. As a qualified Solicitor, Philip has worked in the field of Money Advice for over 20 years, 16 of which were in the role as a Debt Supervisor.
Expertise: In addition to acting as an Authorised Intermediary for Debt Relief Orders, Philip has experience in dealing with various County Court proceedings including Charging Orders, Time Orders, and challenging liability for consumer debts. He has also represented clients in council tax committal hearings and possession hearings.
Contact: philip.monk@recognisingexcellence.co.uk or 07519 108586
Katherine Parker
Quality Manager | MaPS DAPA
Based: Home Office
Experience: Katherine has been involved with the Scheme since 2016 and during 2018, Katherine joined the RE team as a Quality Manager, leading on the technical moderation of all assessment activity and assessment findings. Katherine has over 14 years’ experience as a specialist debt adviser having worked within the sector for many years.
Expertise: Katherine has experienced both delivering and supervising debt advice as well as being a DRO Intermediary. Katherine holds the Certificate in Money Advice Practice and is also a member of the IMA.
Contact: katherine.parker@recognisingexcellence.co.uk or 07395 794942
Peter Madge
Technical Expert | MaPS DAPA
Based: Home Office
Experience: Peter has extensive experience in the debt advice sector having been involved in debt advice in a variety of roles for over 30 years. Prior to his involvement with the DAPA Scheme, he provided second tier specialist support to debt advisers through Citizens Advice for a period of 25 years. Peter was instrumental is designing the original Scheme on behalf of the Money and Pensions Service in 2014 and continues to support the assessment process and team of Assessors in the role of Technical Expert.
Expertise: Peter supports with updates to the CPAG Debt Advice Handbook including the online version. Between 1992 and 2006 he was editor of the Adviser magazine and was a regular contributor to the magazine until it ceased publication in print in 2019 and was also a member of the Adviser editorial board between 2016 and 2019. Furthermore, Peter has been an Honorary Fellow of the Institute of Money Advisers since 2010.
Contact: peter.madge@recognisingexcellence.co.uk or 07914 113959
Lucie Rainford
Project Co-ordinator | MaPS DAPA
Based: St Neots Office
Experience: With over 7 years’ experience with Recognising Excellence administering assessment activities for quality standards, Lucie is the first point of contact for all DAPA assessment activities, working closely with both debt providers and our team of Assessors.
Expertise: Co-ordination of all aspects of the assessment process, in line with the specifications of MaPS.
Contact: lucie.rainford@recognisingexcellence.co.uk or 07934 299667
DAPA Assessors
DAPA Scheme Assessors are employed and/or contracted directly by the DAPA Scheme Administrator. All Assessors have been recruited with specific consideration to their background and experience of the debt advice process and all have been, or continue to be, specialist level debt advisers. The team of Assessors represent a broad range of debt advice experience from both independent advice organisations, Citizens Advice members and national telephone providers as well as individuals who have previously worked in a webchat setting. All Assessors have experience of working under a MaPS Contract, and each undertakes a higher than average level of CPD training and development activities each year to ensure they remain current and up to date.