Fiona du Feu
Lexcel Assessor and Consultant, non-practising solicitor, Compliance Consultant
London and the North
Fiona du Feu qualified as a solicitor in 1988 and spent over 20 years in private practice. She now runs her own risk and compliance consultancy for lawyers, with clients from sole practitioners to large multi-site firms, and is a Lexcel Assessor, Trainer, author and Consultant.
Lexcel, CQS, providing the "how to" of risk management.
Chris GoughLexcel assessor/consultant
BasedLondon, South East & Eastern Counties
Experience20 years + in law firms & consultancy - fee-earning experience as a volume residential conveyancer in private practice, implementation consultant for legal IT solutions & business services division of a 'top ten' accountancy practice.
SpecialismsIT system implementation (legal accounting & case management systems), business process re-engineering.
Emily MayesLexcel, Investors in People and SQM assessor and consultant
BasedLondon and South East
ExperienceGeneralist HR background. Investors in People assessor/consultant since 2000 and a Lexcel assessor since 2006. A Legal sector consultant including provision of independent file review service. SQM assessment since 2011.
SpecialismsAssessment of client organisations to Lexcel Standards. Legal practice management consultancy, Performance management, Risk management and Change management.
Non-practising solicitor; LEXCEL Assessor and Consultant; former ISO 9001 Lead Auditor; former Lead Auditor for BARMARK (the Bar Council’s quality assurance standard) until the scheme’s discontinuance in 2013.
London, the Home Counties and East Anglia.
Experience: Eric is a retired solicitor and senior legal services manager, with over 10 years’ experience as a Lexcel assessor and consultant.
As a former practitioner, and as a Lexcel assessor and consultant, he brings to practices his wide experience of the legal profession together with his detailed practical knowledge of how to achieve and maintain the Lexcel standard across many types of organisation, including:
Key strengths: Knowledgeable. Professional.
10 years + experience managing and providing business consultancy to all sectors including government department, 9 years Lexcel & 24 years as a local Magistrate sitting in adult court and member of a number of local and regional committees, member of the West Midlands and Warwickshire Justices Appraisal, Authorisation and Approvals Committee.
Business management programmes, policy development and operational delivery.
Lexcel assessor, consultant and trainer. GDPR specialist. Cyber security Lead Auditor. Marketing and commercial project leader.
London and Southeast
Has conducted more than 500 assessment, training and consultancy visits to legal organisations. Delivered 8 Law Society webinars (to date) on GDPR, information security and Lexcel. Speaker at the Law Society’s Lexcel national annual conference in 2018 and 2019, and the Law Society’s 2019 GDPR conference. Has supported more than 100 legal sector organisations for GDPR, including data mapping, updating polices, training and handling Data Subject Access Requests. Neil trained all Lexcel assessors, on behalf of the Law Society, and more than 250 legal practices, on the changes for Lexcel v6.1. Co-author of the PDA GDPR Supported Guidance Pack and the Cyber Primed cyber/data security standard. Director of commercial projects for multinational businesses. Board member of three companies in the legal compliance, marketing and cyber security sectors, respectively. Board member of a charitable Trust in the City of London.
GDPR/data protection, cyber security, data security, Lexcel, SQM (consultancy), SRA compliance, risk management, project management.
Lexcel Assessor/Consultant/Locum Solicitor
London & South East
Locum Solicitor, specialist in employment law & HR matters. 25 years + experience at Marks & Spencer Plc Marble Arch store. Customer service and complaints handling, people management, training and development, risk and compliance management.
Lexcel Assessor and Lexcel accredited consultant/freelance legal risk and compliance consultant
South Wales also covering Mid Wales, South West England, London, Midlands, Gloucestershire, Worcestershire, Herefordshire.
Qualified as a solicitor in 1991 and spent over 25 years in private practice including at equity partnership level in a medium sized firm in London where she was a member of the Risk & Compliance Committee and involved in applying for Lexcel accreditation and subsequent reaccreditation.
Risk & Compliance Consultancy, client care, file reviews. Having had extensive involvement in private practice, Christine understands the issues which arise in practice and is able to provide a practical and pragmatic approach.
Lexcel Assessor and Consultant, SQM Lead Assessor, Compliance Consultant
The North West.
18 years experience working with the Legal Profession as an assessor, regulator, consultant, policy maker, trainer and contract manager. Lexcel assessor since 2011 assessing all size of legal providers from sole practitioner to practice with 270 staff and 11 offices. 11 years experience at the Legal Aid Agency. Associate SQM Lead Auditor responsible for training assessment team and quality assurance.
Lexcel, SQM, Consultancy and Risk Management. Obtained a Masters Degree in Business Administration in 2005.
North East, but operates nationally and internationally
Law graduate, with LPC. Experience of working in a firm. Supported over 40 firms through to achievement of Lexcel and worked with ISO 9001 :2008 in a service environment.
Customer service, quality systems, equality and diversity and best practice.
Rob Macleod MBE
Lexcel assessor since 1998 has worked with private firms, large and small and in-house legal teams. Extensive international experience working with a range of quality assurance standards and compliance frameworks, such as IIP and ISO 9001:2008 in blue chip organisations.
strategic planning, people management, management development, equality and diversity, IT and being practical.
Lexcel Assessor/Outsourced Commercial Director/Performance Management Coach
As a former top British tennis player and elite performance coach Gayle knows exactly what it means to be the best and now brings her sporting pedigree into the business arena. After studying law she went on to become an award winning trainer and qualified teaching professional and is privileged to be working with a number of the top UK law firms.
Gayle understands that your people are your greatest asset and it is no longer acceptable that they are good. They have to be the best. Having a delivery that is bold, punchy and results orientated she will help you to build a better business by identifying the marginal gains necessary to achieve maximum results and peak performance.
Lexcel assessor and consultant, regulatory compliance consultant, trainer
Midlands and South West, operates nationally and internationally
Chartered Legal Executive with over 30 years' experience in the legal profession and over 15 years in legal practice management intimately involved in Lexcel and regulatory compliance. Consultancy clients have included large multi-national law firms, sole practitioners and everything in-between.
Practical applications and solutions. Policy/procedure development. COLP/MLRO support. Hands on assistance where required.
LexcelAssessor/Consultant/ SQM Consultant
Midlands and South West, operates nationally
Over 20 years running own consultancy business and 19 years as a Lexcel Assessor covering firms of all different sizes nationally.
Providing bespoke assistance to Law Firms in working towards the requirements of Lexcel and providing ongoing support with maintenance of the accreditation.
Lexcel Assessor and Consultant, Non-practising Solicitor and Business Consultant
Based Yorkshire covering Nationwide
Over 10 years’ experience in compliance and business management. Experienced former property solicitor who has experience of working in-house, a top 20 law firm and managing a firm employing 50 people. Runs a business consultancy providing business support services to law firms and SMEs.
Lexcel, CQS and Regulatory Compliance
Lexcel Assessor/Consultant/Trainer/Locum Family Lawyer/ Practice Development Specialist
Based W. Midlands
Experience 21 years legal experience, currently a Chartered Legal Executive, Family Lawyer & 10 years Lexcel/Legal Sector consultancy.
Specialisms File review assignments, training, practice development techniques/strategies, and risk management.
Lexcel/assessor/consultant/Investors in People/qualified non-practising Solicitor
West Midlands & South West
30 years experience in the legal sector, 12 years with IIP & 10 years Lexcel/Legal Sector consultancy & 10 years Lexcel/Legal Sector consultancy.
Joint Lexcel/IIP assessments.
Experienced ex solicitor, originally admitted to the roll in 1979, now an independent consultant working in the legal sector providing assessment, advice and guidance, approved Law Society project supplier & 10 years Lexcel/Legal Sector consultancy.
Client care, complaints handling, risk and regulatory compliance including Outcomes Focused Regulation & support for COLP/ COFA.
South West but works all across the south
Own communications and training consultancy across all business sectors since 2002. More than 10 years working in the legal sector
Communications. Practice and Performance Management
Lexcel/Investors in People Assessor/Business Coach
Based in Cornwall and covers the South West
Assessor with 10 years’ experience of assessing against the Lexcel Standard and around 20 years on Investors in People across a range of organisation sizes and sectors.
Coaching and advising on business planning, leadership and management development, and people management good practice and supporting processes.
Lexcel Assessor and Consultant, Risk and Compliance Consultant and SQM Auditor
Midlands but also covering East Anglia and London
Risk and Compliance Consultant with a background in conveyancing and regulatory compliance. Worked in private practice for a number of years before joining the Law Society and then the SRA. Spent over 10 years undertaking regulatory inspections for the SRA’s Practice Standards Unit and assisting firms to meet their regulatory obligations.
Now as an independent consultant supports legal practices with meeting their SRA obligations and the requirements of relevant legislation and accreditations. Also offers tailored compliance solutions to help businesses develop and embed effective quality and risk management processes. These solutions include drafting policies and procedures, developing and implementing file review processes and internal audit functions.
Lexcel, regulatory compliance, risk management including file reviews/audits, CQS and SQM.
Assessor for Lexcel, Auditor for ISO 9001 and also the LawNet Quality Standard (LQS).
South West, but carries out assessments and audits throughout England, South Wales and in Continental Europe.
Practised as a Solicitor for 21 years, in Private Practice (commercial and relocation/residential property, liquor licensing, from Trainee Solicitor to Equity Partner, including as Managing Partner) and for 3 years as COO of an International Title Insurance Group. Since 2010 has carried 100’s of audits and assessments predominantly for Legal Practices (private practice and in-house) but also for other non-legal sector Organisations.
Whilst independently assessing and auditing, seeing compliance through the eyes of the Practice, all staff and those who have the responsibility to introduce, maintain and monitor it.
Lexcel/Investors in People/AQS/SQM/assessor/consultant
South & North Wales
Business owner providing consultancy on organisation development and human resources, IIP assessor experience & 10 years Lexcel/Legal Sector Consultancy.
Welsh speaker, organisational development, performance management & joint Lexcel/IIP assessments.
Lexcel assessor / consultant; management consultant; qualified executive coach and leadership mentor; lecturer in management subjects at undergraduate and postgraduate levels; Investors in People practitioner for 18 years.
Wales but will travel
35 years as manager/owner of a trading company, Entrepreneurship, University Teaching.
Welsh speaker, strategic development (business planning), human resource management
Lexcel assessor/commercial business coach
London, Midlands, South Wales & France
25 years + commercial business, management and board level experience & 10 years Lexcel/Legal Sector consultancy.
Strategic planning, organisational change, people management, financial appraisal & planning, risk management, leadership & Director mentoring.
Lexcel Assessor and Consultant / Compliance Consultant / Non-practising solicitor.
North East. Operates nationally.
Non-practising solicitor with over 12 years’ experience working with the Legal Profession and the Lexcel Standard. Extensive Lexcel experience working with a significant number, and variety of firms from sole practitioners to multi nationals and local authorities.
As a consultant, assists law firms helping them to implement effective processes and procedures to achieve the Law Society’s Lexcel standard and regulatory compliance. Frequently supports firms through complex structure change projects, helping them to navigate through the process quickly and efficiently. Excellent communication skills and a pragmatic and intuitive approach allows for working well with all personnel within firms, from senior management through to support staff, to achieve the best results possible.
Lexcel, File Reviews, CQS, SRA Compliance Consultancy, COLP and COFA support and Risk Management
Lexcel Assessor; Investors in People Practitioner; Solicitor; Justice of the Peace
Worked as a commercial property solicitor in private practice and in-house for seven years, and continue to maintain practicing certificate working for small, family owned company. Now an independent consultant providing advice and assessment services for benchmark and best practice standards.
Mapping and links between Lexcel and Investors in People standards; dual delivery of Lexcel and Investors in People assessments; positive people management and employee engagement; tailored advice and support to work towards improvement areas.
Lexcel, LawNet, ISO 9001, SQM, AQS (formerly GQM), CQS. Assessor/Auditor/Consultant/Trainer
North East England
Over 19 years' previous experience as a Lexcel assessor/consultant working with a variety of legal firms from sole practitioners to multi nationals and in-house legal departments of local authorities. Significant experience of working with and providing consultancy support to businesses across all sectors including, education, charities and international blue chip organisations. Established and sold a number of small businesses
Customer focused approach. Practical experience as an owner of numerous small businesses and therefore empathy with business leaders. Leadership and succession planning. Performance Management, IT and Business Continuity.
Lexcel Assessor, Consultant, coach and training provider.
North Yorkshire with national portfolio.
Delivered Lexcel consultancy support and assessment services since the launch of the standard. Retained by law firms to assist with all aspects of practice management.
Risk, compliance and all aspects of practice management through on-going work within the legal sector
Lexcel Assessor, SQM Auditor, non-practising solicitor and compliance consultant
Midlands but will travel
Qualified as a solicitor in 1990 and spent several years in private practice before joining the Law Society and thereafter the SRA. In over ten years as a senior adviser in the SRA’s Practice Standards Unit Dawn visited hundreds of firms of solicitors of all sizes and types to assess regulatory compliance and help improve their compliance and risk management systems. Since 2011 she has run her own compliance consultancy
Lexcel, SQM, SRA compliance consultancy, file reviews and COLP/COFA support
Lexcel Trainee Assessor and Consultant / Law firm banking specialist/Business coach
East England/London. Operates nationally and internationally
Over 30 years financial services experience and former UK Head of Professional Practices at Lloyds Bank . For the past 15 years I have specialised in helping law firms to manage their finances and operations. Spanning across 3 UK law society jurisdictions I led a team of 100 Lexcel accredited managers to service the needs of over 3,000 legal practices.
Now an independent consultant I have the ability to support firms with the financial and risk management needs of the business. I have an exceptional reputation for delivery with solid breadth and depth of experience leading large teams across business development, operational, project, risk, sales and strategic planning/execution
Supporting law firm to improve their financial management offering practical solutions to structure client money to maximise cash room operations and guide firms around funding requirements and access to funds. Support firms through fraud awareness training and will contribute through non-executive director roles or via a flexible retainer arrangement.
Since 2012, he has conducted annual overseas Lexcel assessments, mainly in West Africa and the Middle East.
As a former practitioner, and as a Lexcel assessor and consultant, he brings to overseas practices his wide experience of the legal profession together with his detailed practical knowledge of how to achieve and maintain the Lexcel International standard.
Roger YoungLexcel assessor/commercial business coach
BasedLondon, Midlands, South Wales & France
Experience25 years + commercial business, management and board level experience & 10 years Lexcel/Legal Sector consultancy.
SpecialismsStrategic planning, organisational change, people management, financial appraisal & planning, risk management, leadership & Director mentoring.
Rob Macleod MBELexcel assessor/consultant/trainer
BasedNorth East, but operates nationally and internationally
ExperienceLexcel assessor since 1998 has worked with private firms, large and small and in-house legal teams. Extensive international experience working with a range of quality assurance standards and compliance frameworks, such as IIP and ISO 9001:2008 in blue chip organisations.
SpecialismsStrategic planning, people management, management development, equality and diversity, IT and being practical.
Cathy PoulterLexcel/Investors in People/SQM/CQS/assessor/consultant/trainer
ExperienceExperienced ex solicitor, originally admitted to the roll in 1979, now an independent consultant working in the legal sector providing assessment, advice and guidance, approved Law Society project supplier & 10 years Lexcel/Legal Sector consultancy.
SpecialismsClient care, complaints handling, risk and regulatory compliance including Outcomes Focused Regulation & support for COLP/ COFA.
Recognising Excellence LtdUnit 3, Twigworth Court Business Centre,Tewkesbury Road,Twigworth, Nr. GloucesterGL2 9PG.
Tel: : 01452 733510
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