Fiona GillamLexcel Assessor and Consultant, non-practising solicitor, Compliance Consultant
BasedLondon and the North
Fiona Gillam qualified as a solicitor in 1988 and spent over 20 years in private practice. She now runs her own risk and compliance consultancy for lawyers, with clients from sole practitioners to large multi-site firms, and is a Lexcel Assessor, Trainer, author and Consultant.
SpecialismsLexcel, CQS, providing the "how to" of risk management.
Chris GoughLexcel assessor/consultant
BasedLondon, South East & Eastern Counties
Experience20 years + in law firms & consultancy - fee-earning experience as a volume residential conveyancer in private practice, implementation consultant for legal IT solutions & business services division of a 'top ten' accountancy practice.
SpecialismsIT system implementation (legal accounting & case management systems), business process re-engineering.
Emily MayesLexcel, Investors in People and SQM assessor and consultant
BasedLondon and South East
ExperienceGeneralist HR background. Investors in People assessor/consultant since 2000 and a Lexcel assessor since 2006. A Legal sector consultant including provision of independent file review service. SQM assessment since 2011.
SpecialismsAssessment of client organisations to Lexcel Standards. Legal practice management consultancy, Performance management, Risk management and Change management.
Eric Xuereb Profile (2017)
Eric Xuereb is a retired solicitor and senior legal manager, with over 30 years' experience in both private practice and local government. He is also an experienced Lexcel assessor and consultant, a Lead Auditor for ISO 9001: 2008/2015 and was, until the scheme was discontinued in 2013, an assessor for BARMARK (the Bar Council's own quality assurance standard).
Eric is based in north London and covers mainly London, the Home Counties and East Anglia. He also conducts overseas Lexcel assessments in West Africa and the Middle East.
As an auditor and consultant, he brings to legal practices his wide experience of the legal profession and his detailed practical knowledge of how many types of legal practice work, including:
Key strengths: Knowledgeable. Professional. Friendly.
Professional Indemnity cover: £500,000.00
Public & Professional Liability cover: £1,000,000.00
Lexcel/Matrix/Merlin Standard/Assessor/Consultant/Business Coach
10 years + experience managing and providing business consultancy to all sectors including government department, 7 years Lexcel & 22 years as a local Magistrate sitting in adult court and member of a number of local and regional committees, currently Chair of the West Midlands and Warwickshire Justices Appraisal, Authorisation and Approvals Committee.
Business management programmes, policy development and operational delivery.
Lexcel assessor, consultant and trainer. Cyber security Lead Auditor, author and trainer. Marketing and commercial project leader.
London and Southeast
Has conducted more than 300 assessment and consultancy visits to law firms. Director of commercial projects for multinational businesses. Board member of three companies in the legal compliance, marketing and cyber security sectors, respectively. Board member of the Trust of the City of London Guild of Entrepreneurs.
Cyber security, data security, Lexcel, SQM (consultancy), SRA compliance, risk management, project management.
Meltem KanliLexcel Assessor/Consultant/Locum Solicitor
BasedLondon & South East
ExperienceLocum Solicitor, specialist in employment law & HR matters. 25 years + experience at Marks & Spencer Plc Marble Arch store. Customer service and complaints handling, people management, training and development, risk and compliance management.
Lexcel Assessor and Lexcel accredited consultant/freelance legal risk and compliance consultant
Based: South Wales also covering Mid Wales, South West England, London, Midlands, Gloucestershire, Worcestershire, Herefordshire.
Experience: Qualified as a solicitor in 1991 and spent over 25 years in private practice including at equity partnership level in a medium sized firm in London where she was a member of the Risk & Compliance Committee and involved in applying for Lexcel accreditation and subsequent reaccreditation.
Specialism: Risk & Compliance Consultancy, client care, file reviews. Having had extensive involvement in private practice, Christine understands the issues which arise in practice and is able to provide a practical and pragmatic approach.
Stuart Lee Lexcel Assessor and Consultant, SQM Lead Assessor, Compliance Consultant
Based The North West.
Experience 18 years experience working with the Legal Profession as an assessor, regulator, consultant, policy maker, trainer and contract manager. Lexcel assessor since 2011 assessing all size of legal providers from sole practitioner to practice with 270 staff and 11 offices. 11 years experience at the Legal Aid Agency. Associate SQM Lead Auditor responsible for training assessment team and quality assurance.
Specialisms Lexcel, SQM, Consultancy and Risk Management. Obtained a Masters Degree in Business Administration in 2005.
Claire Ludbrook Lexcel assessor/consultant/trainer
Based North East, but operates nationally and internationally
Experience Law graduate, with LPC. Experience of working in a firm. Supported over 40 firms through to achievement of Lexcel and worked with ISO 9001 :2008 in a service environment.
Specialisms Customer service, quality systems, equality and diversity and best practice.
Rob Macleod MBE Lexcel assessor/consultant/trainer
Based London and the North
Experience Lexcel assessor since 1998 has worked with private firms, large and small and in-house legal teams. Extensive international experience working with a range of quality assurance standards and compliance frameworks, such as IIP and ISO 9001:2008 in blue chip organisations.
Specialisms strategic planning, people management, management development, equality and diversity, IT and being practical.
Lexcel Assessor/Outsourced Commercial Director/Performance Management Coach
As a former top British tennis player and elite performance coach Gayle knows exactly what it means to be the best and now brings her sporting pedigree into the business arena. After studying law she went on to become an award winning trainer and qualified teaching professional and is privileged to be working with a number of the top UK law firms.
Gayle understands that your people are your greatest asset and it is no longer acceptable that they are good. They have to be the best. Having a delivery that is bold, punchy and results orientated she will help you to build a better business by identifying the marginal gains necessary to achieve maximum results and peak performance.
Lexcel assessor and consultant, regulatory compliance consultant, trainer
Midlands and South West, operates nationally and internationally
Chartered Legal Executive with over 30 years' experience in the legal profession and over 15 years in legal practice management intimately involved in Lexcel and regulatory compliance. Consultancy clients have included large multi-national law firms, sole practitioners and everything in-between.
Practical applications and solutions. Policy/procedure development. COLP/MLRO support. Hands on assistance where required.
LexcelAssessor/Consultant/ SQM Consultant
Midlands and South West, operates nationally
Over 20 years running own consultancy business and 19 years as a Lexcel Assessor covering firms of all different sizes nationally.
Providing bespoke assistance to Law Firms in working towards the requirements of Lexcel and providing ongoing support with maintenance of the accreditation.
Lexcel Assessor and Consultant, Non-practising Solicitor and Business Consultant
Based Yorkshire covering Nationwide
Over 10 years’ experience in compliance and business management. Experienced former property solicitor who has experience of working in-house, a top 20 law firm and managing a firm employing 50 people. Runs a business consultancy providing business support services to law firms and SMEs.
Lexcel, CQS and Regulatory Compliance
Lexcel Assessor/Consultant/Trainer/Locum Family Lawyer/ Practice Development Specialist
Based W. Midlands
Experience 21 years legal experience, currently a Chartered Legal Executive, Family Lawyer & 10 years Lexcel/Legal Sector consultancy.
Specialisms File review assignments, training, practice development techniques/strategies, and risk management.
Lexcel/assessor/consultant/Investors in People/qualified non-practising Solicitor
Based West Midlands & South West
Experience 30 years experience in the legal sector, 12 years with IIP & 10 years Lexcel/Legal Sector consultancy & 10 years Lexcel/Legal Sector consultancy.
Specialisms Joint Lexcel/IIP assessments.
Cathy PoulterLexcel/Investors in People/SQM/CQS/assessor/consultant/trainer
ExperienceExperienced ex solicitor, originally admitted to the roll in 1979, now an independent consultant working in the legal sector providing assessment, advice and guidance, approved Law Society project supplier & 10 years Lexcel/Legal Sector consultancy.
SpecialismsClient care, complaints handling, risk and regulatory compliance including Outcomes Focused Regulation & support for COLP/ COFA.
Based: South west but works all across the south
Own communications and training consultancy across all business sectors since 2002. More than 10 years working in the legal sector
Communications. Practice and Performance Management
Lexcel/Investors in People Assessor/Business Coach
Ian is based in Cornwall and covers the South West
Assessor with 10 years’ experience of assessing against the Lexcel Standard and around 20 years on Investors in People across a range of organisation sizes and sectors.
Coaching and advising on business planning, leadership and management development, and people management good practice and supporting processes.
Lexcel Assessor and Consultant, Risk and Compliance Consultant and SQM Auditor
Midlands but also covering East Anglia and London
Risk and Compliance Consultant with a background in conveyancing and regulatory compliance. Worked in private practice for a number of years before joining the Law Society and then the SRA. Spent over 10 years undertaking regulatory inspections for the SRA’s Practice Standards Unit and assisting firms to meet their regulatory obligations.
Now as an independent consultant supports legal practices with meeting their SRA obligations and the requirements of relevant legislation and accreditations. Also offers tailored compliance solutions to help businesses develop and embed effective quality and risk management processes. These solutions include drafting policies and procedures, developing and implementing file review processes and internal audit functions.
Lexcel, regulatory compliance, risk management including file reviews/audits, CQS and SQM.
Assessor for Lexcel, Auditor for ISO 9001 and also the LawNet Quality Standard (LQS).
South West, but carries out assessments and audits throughout England, South Wales and in Continental Europe.
Practised as a Solicitor for 21 years, in Private Practice (commercial property, liquor licensing, from Trainee Solicitor to Equity Partner, including as Managing Partner) and for 3 years as COO of an International Title Insurance Group. Have assessed/Audited 100’s of Practices and Organisations since 2010.
Whilst independently assessing and auditing, seeing compliance through the eyes of the Practice, all staff and those who have the responsibility to introduce, maintain and monitor it.
Neil Huxtable Lexcel/Investors in People/AQS/SQM/assessor/consultant
Based South & North Wales
Experience Business owner providing consultancy on organisation development and human resources, IIP assessor experience & 10 years Lexcel/Legal Sector Consultancy.
Specialisms Welsh speaker, organisational development, performance management & joint Lexcel/IIP assessments.
Lexcel assessor / consultant; management consultant; qualified executive coach and leadership mentor; lecturer in management subjects at undergraduate and postgraduate levels; Investors in People practitioner for 18 years.
Wales but will travel
35 years as manager/owner of a trading company, Entrepreneurship, University Teaching.
Welsh speaker, strategic development (business planning), human resource management
Roger Young Lexcel assessor/commercial business coach
Based London, Midlands, South Wales & France
Experience 25 years + commercial business, management and board level experience & 10 years Lexcel/Legal Sector consultancy.
Specialisms Strategic planning, organisational change, people management, financial appraisal & planning, risk management, leadership & Director mentoring.
Gemma Shanks Lexcel Assessor and Consultant / Compliance Consultant / Non-practising solicitor.
Based North East. Operates nationally.
Experience Non-practising solicitor with over 12 years’ experience working with the Legal Profession and the Lexcel Standard. Extensive Lexcel experience working with a significant number, and variety of firms from sole practitioners to multi nationals and local authorities.
As a consultant, assists law firms helping them to implement effective processes and procedures to achieve the Law Society’s Lexcel standard and regulatory compliance. Frequently supports firms through complex structure change projects, helping them to navigate through the process quickly and efficiently. Excellent communication skills and a pragmatic and intuitive approach allows for working well with all personnel within firms, from senior management through to support staff, to achieve the best results possible.
Specialisms Lexcel, File Reviews, CQS, SRA Compliance Consultancy, COLP and COFA support and Risk Management
Lexcel Assessor; Investors in People Practitioner; Solicitor; Justice of the Peace
Worked as a commercial property solicitor in private practice and in-house for seven years, and continue to maintain practicing certificate working for small, family owned company. Now an independent consultant providing advice and assessment services for benchmark and best practice standards.
Mapping and links between Lexcel and Investors in People standards; dual delivery of Lexcel and Investors in People assessments; positive people management and employee engagement; tailored advice and support to work towards improvement areas.
Lexcel, LawNet, ISO 9001, SQM, AQS (formerly GQM), CQS. Assessor/Auditor/Consultant/Trainer
North East England
Over 19 years' previous experience as a Lexcel assessor/consultant working with a variety of legal firms from sole practitioners to multi nationals and in-house legal departments of local authorities. Significant experience of working with and providing consultancy support to businesses across all sectors including, education, charities and international blue chip organisations. Established and sold a number of small businesses
Customer focused approach. Practical experience as an owner of numerous small businesses and therefore empathy with business leaders. Leadership and succession planning. Performance Management, IT and Business Continuity.
Philip Knight – Lexcel Assessor, Consultant, coach and training provider.
Based: North Yorkshire with national portfolio.
Experience: Delivered Lexcel consultancy support and assessment services since the launch of the standard. Retained by law firms to assist with all aspects of practice management.
Specialisms: Risk, compliance and all aspects of practice management through on-going work within the legal sector
Lexcel Assessor, SQM Auditor, non-practising solicitor and compliance consultant
Midlands but will travel
Qualified as a solicitor in 1990 and spent several years in private practice before joining the Law Society and thereafter the SRA. In over ten years as a senior adviser in the SRA’s Practice Standards Unit Dawn visited hundreds of firms of solicitors of all sizes and types to assess regulatory compliance and help improve their compliance and risk management systems. Since 2011 she has run her own compliance consultancy
Lexcel, SQM, SRA compliance consultancy, file reviews and COLP/COFA support
Roger YoungLexcel assessor/commercial business coach
BasedLondon, Midlands, South Wales & France
Experience25 years + commercial business, management and board level experience & 10 years Lexcel/Legal Sector consultancy.
SpecialismsStrategic planning, organisational change, people management, financial appraisal & planning, risk management, leadership & Director mentoring.
Rob Macleod MBELexcel assessor/consultant/trainer
BasedNorth East, but operates nationally and internationally
ExperienceLexcel assessor since 1998 has worked with private firms, large and small and in-house legal teams. Extensive international experience working with a range of quality assurance standards and compliance frameworks, such as IIP and ISO 9001:2008 in blue chip organisations.
SpecialismsStrategic planning, people management, management development, equality and diversity, IT and being practical.
Recognising Excellence LtdUnit 3, Twigworth Court Business Centre,Tewkesbury Road,Twigworth, Nr. GloucesterGL2 9PG.
Tel: : 01452 733510
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