Quality Framework

The Money Advice Service (MAS) Quality Framework was introduced in 2013 in order to raise the quality and consistency of debt advice across the UK.


Providing a single baseline mechanism to quality assurance, the framework enables standards, membership codes, and training and qualifications in use across the debt advice sector to become accredited by MAS. The Framework comprises two interlinked and essential parts – the ‘organisational’ quality framework and the ‘individual’ quality framework, which together form the overall approach to assure the high quality delivery of a debt advice service.

Please refer to the Money Advice Service Debt Advice Quality Framework for more details:

Money Advice Service Quality Framework April 2015

Further information is available on the Money Advice Service website.

To find out more about the accreditation process or to discuss your own application, please email Recognising Excellence or call 01452 733 510.