Money and Pensions Service

The Money and Pensions Service believes it is important for clients who seek debt advice to have assurance that both the organisation they approach, and the adviser they engage with, operate to the highest standards.

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Quality Framework

The Money and Pensions Service (MaPS) Quality Framework was introduced in 2013 in order to raise the quality and consistency of debt advice across the UK.


Providing a single baseline mechanism to quality assurance, the framework enables standards, membership codes, and training and qualifications in use across the debt advice sector to become accredited by MaPS. The Framework comprises two interlinked and essential parts – the ‘organisational’ quality framework and the ‘individual’ quality framework, which together form the overall approach to assure the high quality delivery of a debt advice service.

Please refer to the Money and Pensions Service Debt Advice Quality Framework for more details:

Money and Pensions Service Quality Framework March 2020

Further information is available on the Money and Pensions Service website.

To find out more about the accreditation process or to discuss your own application, please email Recognising Excellence or call 01452 688357.