Lexcel Testimonials

"Lesley was reassuring to those members of staff who had not been through the assessment/interview procedure before and was, at all times, professional and very knowledgeable with regard to Lexcel. Her advice on how I can improve the management of the practice, using Lexcel, was excellent." Caroline Thompson, Roger Richards Solicitors

"Your assessor has given us some great feedback and tips on how to help make Lexcel work for us.  We are continually learning more and more about how the Lexcel standard can be applied to make our organisation more efficient and effective and we look forward to the new version 5." Cairan Trotman, JNP Legal

“The assessment was a very positive experience. The assessor provided excellent, constructive comments which have served to improve the standard of the services we deliver.” Dr Peter Harrowing, University Hospitals Bristol NHS Foundation Trust - Legal Dept

 “What I liked about Dafydd was he was genuinely interested in our business, not just the Lexcel Standard. He got to grips with where we are as a firm, and our aspirations in the coming year very quickly” Clive Meredith, Hooper & Wollen Solicitors

“The whole Lexcel process has been very helpful to us as an organisation, enabling staff to be more focused on client needs, risk assessment and the provision of a good service with supportive management tools.  As client care partner, I have noticed a significant drop in client complaints, which is great news!” Andrew Kelly, Andersons Solicitors

“Aileen Fairclough was friendly, impartial and very fair.  She put staff at ease which made it easy for them to comment and respond to questions/queries without undue stress. The feedback we received was always constructive.” Ross Aldridge LLP

“Cath Pouter [assessor] provided excellent pre planning overview, a professional assessment and quality feedback. Everyone here involved in the experience found Cath open and focused and although there were some difficult areas to explore with staff and fee earners Cath handled this brilliantly. The feed back, as with previous years, was extremely useful and gave us much to think about. This included targets and aspirations for the future which have already been included in our short term aims in the business plan. The members have asked me to express their thanks to Cath who is a great ambassador for Lexcel and IIP in general and for Recognizing Excellence in particular". Wayne Bushell, Nalders LLP

“I have thoroughly enjoyed steering the Lexcel process and achieving a very successful outcome for Giles Wilson.  I think that all of the staff, from the top to the bottom, have participated in the whole process and, whilst initially, there were some non-believers, I feel certain now that everyone, fee earners and support staff alike can appreciate how much difference adopting the Lexcel standard is going to make to the firm as a whole.” Mary Perkin - Giles Wilson

“Lexcel has ensured a spread of good practice and high quality right across the department. It links everything together, from personal development to client care. Staff really do know what Lexcel means. It’s given all of our work much more meaning.” Bridgend County Borough Council

“I would like to take the opportunity to thank you for the way your organisation has handled this process and in particular to let you know how much we appreciate the input of Bob Partridge, our assessor.  Bob always gives helpful and constructive feedback." DJB Law

"Bob was fantastic! He is knowledgeable, most helpful and understanding. His calm approached relaxes the situation
and makes you feel at ease. Thank you Bob!" John Collins & Partners Solicitors

"Mr Dewar was excellent as usual. He is a great help to us in his audits and his gentlemanly polite approach is appreciated by all staff and principals." Pengillys LLP

“As this was our first review we were apprehensive but with the support from yourselves and the professionalism and experience of the assessor we were confident and very satisfied with the review and the outcome." Vale of Glamorgan Council

"From the initial contact I found Ian to be approachable and helpful. He was very fair in his comments and gave some worthwhile suggestions which I have implemented." Preston Goldburn Solicitors

“Lexcel has improved professionalism in every area of our work  – and we are seeing tangible benefits for the business.  Both Lexcel and Investors in People tell our clients that we have a team that is well-qualified and highly motivated to deliver legal services of the highest quality. Our clients know that their affairs are in safe hands.” “There has been a real and tangible benefit to the Practice, and this is widespread, from helping us in tenders through to attracting a range of staff from solicitors to support staff.”
“Rickerby’s enthusiasm,” she says, “is down to recognition that the Firm’s innovative culture can also cope with a standard. Whereas, some firms may see the Practice Standard as a straightjacket. Rickerbys, never one to follow others, quickly adopted a ‘can-do’ attitude.” “We saw an opportunity to introduce the Standard and make it work for us,” Rickerbys Solicitors

"Thank you for Liz Willars helpful and professional, pragmatic approach which made the process as pain free as possible. I recommend the pre-application assessment route." Wolferstans Solicitors

Managing Partner,  Simon Heald commented: “We are delighted to have met the high standards necessary to achieve this prestigious accreditation for the fifth consecutive year. The Assessor was full of praise for the firm's high quality of case file management." Veale Wasbrough Solicitors

“Lexcel has improved professionalism in every area of our work – and we are seeing tangible benefits for the business. Both Lexcel and Investors in People tell our clients that we have a team that is well-qualified and highly motivated to deliver legal services of the highest quality. Our clients know that their affairs are in safe hands.”

“My aim is to create a massively successful law firm. And the only way of getting that is to strive for excellence in all areas. Both Lexcel and Investors in People have given us the tools to make this happen.” Woolley & Co Solicitors

John Edwards on 0207 078 0840 or by e-mail: John.edwards@recognisingexcellence.co.uk