The Advice Quality Standard (AQS) is the quality standard for providers of general advice services in the areas of social, welfare and public law.

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Advice Quality Standard

Providing a quality framework for practitioners, the AQS is the only standard owned and developed by the Advice Sector.


The AQS is owned by the Advice Services Alliance (ASA) and managed by an independent group of experts with particular expertise in both quality and the advice sector.  The assessment process is independently managed by Recognising Excellence and we work with a team of Assessors specifically selected for their expertise in both the legal and advice sector.

The assessment process provides you with a framework for continuous improvement and our Assessors are highly motivated to assist you through the process successfully. During this process any areas for improvement will be identified and assessors will guide you towards examples of good practice.

The AQS community comprises in excess of 700 organisations, ranging from large national helplines to small, localised centres offering face to face advice.  All are subject to the same rigorous assessment.

More information can be found on the AQS website.

Please contact AQS Team or call 01452 688357 to request an application pack.