Amanda Jordan – Contract Manager
With over 23 years of experience in managing and delivering quality accreditation services for a range of awarding bodies, Amanda has extensive experience in both the legal and not for profit advice sectors and is passionate about client’s accessing high quality legal advice.
Amanda has managed the MaPS contract since inception in 2015 and has worked closely with MaPS over the years evolving the scheme from its original purpose as a continuous improvement tool, to one that now measures performance against the grant funding requirements of MaPS. Amanda’s pragmatic and hands on approach to contract management provides intrinsic knowledge and insight into the assessment process for licensing bodies, whilst ensuring that the assessment model deployed is both practical and reliable. Quality, consistency, rigor and impartiality of the assessment process is maintained at all levels and is a key focus point of her approach.
Whilst continuing to support the Scheme operationally, Amanda leads on thematic analysis of assessment findings working closely with the MaPS quality and commission teams.
Lucie Rainford – Project Co-ordinator
Involved since the inception of the Scheme in 2015, Lucie, is the first point of contact for the DAPA Scheme. Leading on the operational and practical deliverables of the Scheme, Lucie ensures assessment activities take place within the agreed schedule and that suitable case files are available for assessment at the appropriate time, resulting in a smooth and timely assessment and inline with the specifications of MaPS.
DAPA Scheme Operations Manager, Moderator and Technical Debt Assessor
As a qualified Solicitor, Philip has worked in the field of Money Advice for over 20 years, 16 of which were in the role as a Debt Supervisor. In addition to acting as an Authorised Intermediary for Debt Relief Orders, Philip has experience in dealing with various County Court proceedings including Charging Orders, Time Orders, and challenging liability for consumer debts. He has also represented clients in council tax committal hearings and possession hearings was the instructing adviser in the Court of Appeal Case R (Steele) v Birmingham City Council and Secretary of State for Work and Pensions  EWCA Civ 1824,  1 WLR 238. This was a case which determined whether overpayments of welfare benefits could be included in an individual’s personal bankruptcy.
He was the representing solicitor for the defendant in Severn Trent Water plc v S which established that ongoing water charges incurred in the financial year can be included in a Debt Relief Order.
Philip is passionate about improving the standard of advice across the sector and has been involved in both the Peer Review and DAPA Scheme since 2015. In April 2018, Philip joined RE in the role of Operations Manager, leading on the day-to-day activities of the Scheme and working closely with the Lead Organisations.
Debt Quality Manager and Technical Debt Assessor
Katherine has over 14 years’ experience as a specialist debt adviser having worked within the sector for many years. She has experienced both delivering and supervising debt advice as well as being a DRO Intermediary. Katherine holds the Certificate in Money Advice Practice and is also a member of the IMA. She is passionate about ensuring that debt advice in the sector is of high quality to the benefit of all those that access debt advice.
Katherine has been involved with the Scheme since 2016 and during 2018, Katherine joined the RE team as a Quality Manager, leading on the technical moderation of all assessment activity and assessment findings. She is an active member of the DAPA Scheme Representations panel and considers all findings of the Scheme to identify examples of good practice observed during the assessment process for sharing more widely within the sector.
In 2019, Katherine was involved in the test and learn phase of Technical Site Visits and is experienced in carrying out assessment activity both on and off site.
Katherine works closely with the Assessor team and provides on-going coaching and mentoring to them as well as designing and delivering training and development activities for the team.
Peter has extensive experience in the debt advice sector having been involved in debt advice in a variety of roles for over 30 years. Prior to his involvement with the DAPA Scheme, he provided second tier specialist support to debt advisers through Citizens Advice for a period of 25 years. In addition, Peter supports with updates to the CPAG Debt Advice Handbook including the online version. , Between 1992 and 2006 he was editor of the Adviser magazine and was a regular contributor to the magazine until it ceased publication in print in 2019 and was also a member of the Adviser editorial board between 2016 and 2019. Furthermore, Peter has been an Honorary Fellow of the Institute of Money Advisers since 2010.
Peter was instrumental is designing the original Scheme on behalf of the Money and Pensions Service back in 2014 and continues to support the assessment process and team of Assessors in the role of Technical Expert. He works closely with the appointed team to ensure quality and consistency of approach, with a specific focus on assessment methodology, and the representations process. In addition, Peter continues to collate and develop all good practice observed during assessment and shares this insight with MaPS.
DAPA Scheme Assessors are employed and/or contracted directly by the DAPA Scheme Administrator. All representatives of the DAPA Scheme have been recruited with specific consideration to their background and experience of the debt advice process and all have been, or continue to be, specialist level debt advisers. The team of Assessors represent a broad range of debt advice experience from both independent advice organisations, Citizens Advice members and national telephone providers as well as individuals who have previously worked in a webchat setting. Consideration of previous experience also extends to the DAPA Scheme Quality Manager and Moderator resources.
Should we include the bios of the employed Assessor team ? There are 4 of them ?