The MAS Quality Framework at ‘Individual’ level, focuses on the quality and appropriateness of the skills and learning delivered by training and qualification providers. The Individual Framework assessment criteria is based upon National Occupational Standards (NOS) which fall under the remit of the Skills for Justice Sector Skills Council. The NOS units used in the Quality Framework focus on the separate tasks and activities involved during the journey of debt advice. Using NOS as the basis of the Individual Framework has provided flexibility to ensure the framework remains relevant to each of the various business models used across the debt advice sector.
The Quality Framework for Individuals enables the providers of debt advice training and qualifications (including internal training and induction programmes) to submit their learning content and processes for independent assessment against the Framework. Six activity sets have been identified which reflect the different tasks undertaken during the debt advice process by advisers in various roles.
The six activity sets which form the structure of the assessment and accreditation process are:
- Initial contact;
- Support work;
- Advice Work;
- Casework / Specialist;
- Court representation;
In addition to the NOS competencies, the assessment process also considers the process and content of learning. Therefore, supplementary to the NOS requirements, the assessment will extend to the management, administration, learning and evaluation, insurance, complaints and feedback procedures and the performance mechanisms and robustness of these key factors. These will be assessed as equal importance to the criteria with the NOS.