Different Levels of Accreditation

The information on our ‘Types of Advice Delivered’ page will help you determine what type of advice service you provide and which is the most appropriate AQS accreditation route for your organisation.

There are different accreditation routes and any one route is no less of an achievement than another, it simply reflects the type of information and advice service you deliver and best fits your service. You should consider the following when deciding which accreditation route is most appropriate for your organisation:

Accreditation Routes

  • Information and Advice services can apply for the Advice Quality Standard – Advice only
  • Advice with Casework services can apply for the Advice Quality Standard – Advice with Casework
  • Telephone Advice Services can apply for Advice with Telephone Services
  • Telephone Advice Services can apply for Advice with Casework and Telephone Services

Important Points to Consider when making your Application

Please note that even if your advice service offers a casework service it’s not mandatory to apply for Advice with Casework you may wish to apply for Advice only – this is your organisations choice.

Recognising Excellence understand that your funding requirements and different partnership projects change from time to time and these changes will reflect your choice of AQS accreditation route. For example, your organisation may achieve casework at your first assessment and may choose not to apply for casework at the 2 year monitoring review and/or change the casework category applied for.

AQS Casework Categories

Subject based

  • Consumer/General Contract
  • Debt
  • Employment
  • Health and Community Care
  • Housing Students
  • Immigration/Nationality
  • Welfare Benefits

Client based

  • Asylum Seekers and Refugees
  • Disability
  • Older People
  • Discrimination and Harassment
  • Students
  • Women
  • Young People

Detailed definitions of the individual casework categories are provided in the Case 1 forms which are available on the Application Documentation page

How is the AQS Assessed?

The AQS assessment process is simple, transparent and does not intrude on your every-day working practices.

For the AQS applications and assessment Webinar click here

Please contact the AQS Team or call 01452 688357 to request an application pack.

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